Terms & Conditions
Last updated: October 2025
These Terms and Conditions apply to all purchases made through the official website of Maison Laurent Montréal, located in Montréal, Canada, and reachable via info@maisonlaurentmontreal.com.
By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.
1. Applicability
By completing a purchase through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Maison Laurent Montréal reserves the right to update or modify these terms at any time without prior notice.
2. Product Information
We make every effort to ensure that our product descriptions, photos, and specifications are accurate and up to date.
However, minor typographical errors or variations in color and appearance may occur due to lighting, monitor settings, or manufacturing batches.
Maison Laurent Montréal cannot be held responsible for such discrepancies.
3. Orders & Payments
Orders will only be processed once full payment has been received.
Available payment methods may vary depending on your country or region.
It is the customer’s responsibility to verify which payment methods are available and accepted in their area before completing a purchase.
All transactions are processed securely, and your payment information is protected in accordance with our Privacy Policy.
4. Processing & Shipping
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Processing time: 1–3 business days
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Estimated delivery time: 3–7 business days (depending on destination)
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Orders are shipped directly from our supplier in China to ensure efficient logistics and competitive pricing.
Maison Laurent Montréal cannot be held liable for shipping delays caused by customs inspections, courier issues, or force majeure circumstances.
5. Returns & Cancellations
For all information regarding returns, exchanges, and refunds, please refer to our detailed Return Policy.
Once an order has been processed and shipped, cancellations are no longer possible.
6. Liability
Maison Laurent Montréal is not responsible for lost or stolen packages if the tracking information confirms that the order was delivered to the address provided by the customer.
Customers are responsible for entering accurate shipping details.
Address errors must be reported within 24 hours after placing the order.
7. Intellectual Property
All content featured on our website—including but not limited to text, images, product photos, designs, logos, and branding—is the intellectual property of Maison Laurent Montréal.
No material may be copied, reproduced, or distributed without written consent from our company.
8. Complaints & Disputes
If you have a complaint or concern, please contact our support team in writing at info@maisonlaurentmontreal.com.
We strive to respond to all inquiries within 5 business days and to resolve any issue in a fair and transparent manner.
9. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Canada.
Any dispute arising from these terms shall fall under the exclusive jurisdiction of the competent courts in Montréal, Quebec.